Who We Are
This Privacy Notice applies to:
- Refined Landscapes Ltd (Company Number: 11311594)
- Hertfordshire Drives & Landscapes Ltd (HDL) (Company Number: 13797555)
Each company operates independently as a data controller, registered at:
71 Knowl Piece Wilbury Way, Hitchin, Hertfordshire, England, SG4 0TY.
Operating address for both companies:
Ickleford Manor, Turnpike Lane, Hitchin, SG5 3XD.
What Data We Collect
We collect and process personal data when you enquire about our services, including:
- Name
- Contact information (phone number, email address)
- Property address
- Project details (description, specifications)
- Photos/videos of your property (when provided)
How and Why We Use Your Data
We use your personal data to:
Respond to your enquiries effectively.
Provide quotations and manage service delivery.
Assess project suitability and scheduling.
Sharing Your Data Between Our Companies
Due to shared ownership and operational resources, we may share your data between Refined
Landscapes and HDL to ensure your enquiry is handled by the most suitable company based on
project size, service offering, and scheduling capacity. This includes referrals for garden design
services exclusively provided by Refined Landscapes.
We will never share your data for marketing or cross-promotional purposes.
Legal Basis
Our lawful basis for processing and sharing your personal data is our legitimate interest (Article
6(1)(f) GDPR) in efficiently managing enquiries and providing timely and suitable service responses.
Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request corrections if your data is inaccurate or incomplete.
- Object to data processing/sharing based on legitimate interests.
- Request deletion or restriction of your personal data.
To exercise these rights, please contact our Data Protection Representative at:
For Hertfordshire Drives & Landscapes:
Email: info@hertfordshiredrivesandlandscapes.co.uk
Phone: 01462 658442
For Refined Landscapes:
Email: info@refinedlandscapes.com
Phone: 01462 433337
Data Security
We securely store your personal data within our Microsoft-based systems (Outlook, OneDrive,
SharePoint), accessible only by designated personnel responsible for enquiry management.
Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes outlined or to
comply with legal obligations.
Changes to This Notice
We may periodically update this Privacy Notice. Any changes will be posted clearly on our websites.
Complaints
If you have concerns about our data processing, please contact us directly. You can also lodge a
complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113