Last Updated: 22nd of April 2025
Welcome to www.refinedlandscapes.com (the “Site”), an online website owned and operated by Refined Landscapes Limited, a company registered in England and Wales with company number 11311594 and registered office at 71 Knowl Piece Wilbury Way, Hitchin, Herts, United Kingdom, SG4 0TY (“Refined Landscapes”, “we”, “our”, or “us”).
The Site enables visitors (“Users” or “you”) who are at least eighteen (18) years of age to access general information, request services, make purchases, and learn about our landscaping and outdoor design services. These Terms of Use (the “Agreement”) set forth the terms and conditions (“Terms”) which govern your use of the Site and apply to information we collect on this Site.
Please read this Agreement carefully before accessing the Site. By accessing the Site, Users agree to be bound by the terms and conditions set forth in this Agreement. If Users do not wish to be bound by this Agreement and our Privacy Policy, they are not authorized to use this Site. You may not access this Site or order or obtain products or services from this Site if you (a) do not agree to these terms, (b) are not the older of (i) at least 18 years of age or (ii) legal age to form a binding contract with us, or (c) are prohibited from accessing or using this Site or any of this Site’s contents, goods or services by applicable law. By using this Site, you represent and warrant that you meet all of the foregoing eligibility requirements.
Refined Landscapes reserves the right to modify this Agreement at any time, which changes shall be effective immediately and apply to all access to and use of the Site thereafter. You agree to review the Agreement periodically to be aware of such modifications. Your continued use of the Site shall be deemed to be your conclusive acceptance of any modified Agreement. We reserve the right to withdraw or amend this Site and any product, service, or material we provide in our sole discretion without notice. From time to time we may restrict access to some parts or all of the Site to Users. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period.
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS. PLEASE READ IT CAREFULLY. BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS SITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
This Site is owned and operated by Refined Landscapes Limited. Any feedback, comments, or requests for technical support should be directed to: info@refinedlandscapes.com.
Service Information and Disclaimers
Information on this Site is provided for educational and informational purposes only and is not intended as a substitute for professional landscaping consultation or property assessment. You should not rely solely upon the information on this Site for making decisions about landscaping projects, plant selection, or property modifications. You should always consult with qualified professionals before undertaking any significant landscaping or outdoor construction projects.
There may be risks associated with landscaping projects, including but not limited to property damage, personal injury, plant failure, or utility line damage. You understand and acknowledge that you use our services and products of your own free will, knowingly and voluntarily assuming all risks associated with such activities. Landscaping and outdoor construction projects involve inherent risks including but not limited to utility line damage, soil conditions, weather-related delays, equipment operation, and working at height.
Information and recommendations regarding plants, materials, and landscaping techniques are based on general conditions and may not be suitable for your specific location, soil conditions, climate, or property characteristics. Results from our services may vary based on numerous factors including but not limited to existing site conditions, weather, soil quality, drainage, and ongoing maintenance practices.
You understand that participation in any landscaping projects involves inherent risks of property damage and personal injury. These may result not only from your own actions or negligence, but also from the actions or negligence of others, including our employees, subcontractors, or third parties. By engaging our services, you acknowledge that you understand and have considered the risks involved.
YOU ACKNOWLEDGE AND AGREE THAT THE SITE, INCLUDING ALL CONTENT PROVIDED IN CONNECTION WITH THE SITE BY REFINED LANDSCAPES, IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO CONSTITUTE OR SUBSTITUTE FOR (I) PROFESSIONAL LANDSCAPING ADVICE OR CONSULTATION, (II) PROPERTY ASSESSMENT OR ENGINEERING SERVICES, (III) HORTICULTURAL OR AGRICULTURAL CONSULTATION, OR (IV) THE CREATION OF A CONTRACTOR-CLIENT RELATIONSHIP.
Refined Landscapes cannot and does not assess, verify or guarantee the adequacy, accuracy or completeness of any material or the suitability or safety of any content or products provided on this Site. You bear sole responsibility for your own landscaping research and decisions.
Use of the Site
You may use the Site only for lawful purposes and in accordance with this Agreement. You agree not to use the Site:
- In any way that violates any applicable UK or international law or regulation
- In any way that infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any party
- To harvest, collect, gather or assemble information or data regarding other Users, including e-mail addresses, without their consent
- To attempt to gain unauthorised access to the Site or other computer systems
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
- To send, knowingly receive, upload, download, use, or re-use any material that does not comply with our content standards
- To transmit any advertising or promotional material, including “junk mail,” “chain letter,” “spam,” or similar solicitation
- To impersonate or attempt to impersonate us, one of our employees, another User, or any other person or entity
- To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site
Additionally, you agree not to:
- Use the Site in any manner that could disable, overburden, damage, or impair the Site
- Use any device, software, or routine that interferes with the proper working of the Site
- Introduce any viruses, Trojan horses, worms, logic bombs, or other malicious material
- Attempt to gain unauthorised access to any parts of the Site
Consumer Rights and Commercial Transactions
Information for Consumers
Under the Electronic Commerce (EC Directive) Regulations 2002, we are required to provide you with certain information:
Company Details:
- See at the bottom of this document.
Consumer Rights
If you are a consumer (buying services for personal use), you have statutory rights under the Consumer Rights Act 2015, including:
- Right to Cancel: You have the right to cancel most service contracts within 14 days of agreeing to them without giving any reason. This cancellation period may be extended in certain circumstances.
- Right to Quality Services: Our services must be carried out with reasonable care and skill, within a reasonable time, and for a reasonable price (where not agreed in advance).
- Right to Information: You have the right to receive clear information about our services, prices, and your cancellation rights before you agree to purchase.
These statutory rights are in addition to any warranty we may offer and do not affect your statutory rights.
Service Consultations and Estimates
Services are offered through the Site including landscaping consultations, design services, installation, and maintenance. When you request services, you will be asked to provide personal information including your name, address, telephone number, and property details. You agree to provide accurate, complete and current information.
We reserve the right to limit our services to any person, geographic region or jurisdiction. All descriptions of services or service pricing are subject to change at any time without notice. We reserve the right to discontinue any service at any time.
Payment Terms
Payment terms will be outlined in individual service contracts. We accept various forms of payment including cash, cheque, and major credit/debit cards. You represent and warrant that any payment information you supply is true, correct and complete, and that you are authorised to use such payment method.
Service Completion and Warranties
Service completion timelines are estimates only and cannot be guaranteed. We are not liable for delays due to weather, site conditions, permit delays, Local Authority requirements, or other circumstances beyond our reasonable control.
We provide warranties on our services as outlined in individual service contracts and as required by law. Nothing in these terms affects your statutory rights as a consumer.
Cancellation and Refunds
For Consumers: You have the right to cancel service contracts within 14 days of agreeing to them. If you cancel within this period, we will refund any payments received, minus any costs we have already incurred if work has commenced with your agreement.
For Business Customers: Cancellation terms will be specified in individual service agreements.
To exercise your right to cancel, you must inform us by email to info@refinedlandscapes.com or by post to our registered office address.
Registration and User Accounts
Users who wish to access certain features of the Site may register by creating an account. By creating an account, you acknowledge that you are at least eighteen (18) years of age and agree to be bound by these terms.
You agree to provide accurate, complete and current information during registration and to update this information when it changes. You agree to safeguard your login credentials and notify us immediately of any unauthorised use of your account.
User Content and Communications
If you submit any content to our Site (“User Content”), such content shall be considered non-confidential and non-proprietary. You warrant that you own or have permission to use any User Content you submit.
You agree not to post any User Content that:
- Is fraudulent, false, or misleading
- Infringes any intellectual property rights
- Is offensive, discriminatory, or promotes hatred
- Harasses or harms others
- Is obscene or sexually explicit
- Provides information about illegal activities
- Violates any applicable law
By submitting User Content, you grant us a non-exclusive, royalty-free licence to use, copy, modify, and display such content for business purposes including marketing and promotional activities.
Intellectual Property
The Site and its contents are owned by Refined Landscapes or our licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.
All names, graphics, designs, logos, and service names on the Site are trademarks of Refined Landscapes and are protected by trademark law. You may not use these without our prior written consent.
We grant you a limited, non-exclusive, non-transferable licence to access and use the Site for your personal, non-commercial use only. This licence does not permit you to download, modify, or create derivative works based on Site content.
Privacy and Data Protection
We are committed to protecting your privacy and complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy explains how we collect, use, and protect your personal data.
By using the Site and providing your contact information, you consent to us contacting you regarding your account, service requests, and promotional offers. You may opt out of promotional communications at any time by contacting info@refinedlandscapes.com.
Limitation of Liability
Nothing in these terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be illegal to exclude or limit liability
Subject to the above, our liability is limited as follows:
- We are not liable for any loss of profits, business, revenues, goodwill, anticipated savings, or indirect or consequential losses
- Our total liability to you for any claims arising from our services or this Site shall not exceed the amount you paid for the relevant services
- We are not liable for delays or failures caused by circumstances beyond our reasonable control
If you are a consumer, nothing in these terms affects your statutory rights under consumer protection legislation.
Warranties and Disclaimers
We warrant that services will be performed with reasonable care and skill in accordance with industry standards. For consumers, this is in addition to your statutory rights under the Consumer Rights Act 2015.
Subject to our statutory obligations, we provide the Site and content “as is” and make no other warranties, express or implied, including warranties of satisfactory quality or fitness for purpose.
Dispute Resolution
Governing Law: These terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.
Alternative Dispute Resolution: If you are a consumer and have a complaint, you may be entitled to use an alternative dispute resolution scheme. We will provide details of any applicable schemes upon request.
Limitation Period: Any claims arising from your use of our services or this Site must be brought within six years of the cause of action arising.
General Provisions
Entire Agreement
These terms, together with our Privacy Policy and any service contracts, constitute the entire agreement between you and us.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply.
Assignment
You may not assign your rights under these terms without our written consent. We may assign our rights and obligations at any time.
Waiver
Our failure to enforce any provision does not constitute a waiver of that provision.
Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including acts of God, governmental actions, war, terrorism, epidemic, strikes, or technical failures.
Contact Information and Notices
To contact us: Email: info@refinedlandscapes.com
To give us legal notice, you must contact us in writing by email or post to the addresses below.
We may give you notice by email to the address you provide or by posting notice on the Site.
Company Information: Refined Landscapes Limited
Company Registration Number: 11311594
Registered Office: 71 Knowl Piece Wilbury Way, Hitchin, Herts, United Kingdom, SG4 0TY
Email: info@refinedlandscapes.com
Phone: 01462 433 337
These Terms of Use are effective as of 22nd of April 2025 and replace all prior versions.